ContentsWelcome from CEO and Board ChairWelcome from Chair of our Group Operations Committee and Chair of our Group Customer Scrutiny PanelOur structure, plan and standardsInvesting in communitiesYour voice – get involvedTenant satisfactionThe Contact Centre Service Learning and improving through complaintsValue for moneyRepairing, maintaining, and improving homesProviding new homesMaking empty homes availableMaking homes more accessibleHome safetyOur climate change strategyCarelineHelping people pay rent and sustain their tenancySupporting people with money worriesAddressing homelessnessHelping people into workAdult work experienceManbassadorsSafeguarding and supporting vulnerable customersTenant supportSheltered housing and extra care schemesKeeping neighbourhoods safe, clean, and tidyStarts with you: creating positive changeStriving to ensure equalityFour Million Homes: an opportunity to change social housing
