Careline
Our Careline service supports around 6,500 people to live independently in their own home through telecare devices, whether they’re a tenant or owner occupier.
The service operates 24-hours-a-day, 365-days-a-year providing a call handling and emergency mobile response service.
How Careline performed during 2023/24
We answered 280,581 calls.
We also attended 2,214 incidents where customers who’d experienced a non-injury fall were assisted using specialist lifting equipment. In many cases, this provided a quicker response than an ambulance and enabled the Ambulance Service to prioritise more urgent calls.
Careline also arranged 825 ambulances for our customers.
Our current Careline priorities
We work closely with customers and partner agencies to ensure we provide the right telecare equipment and support to meet people’s needs, including new technologies that become available.
We’re also focusing on the upcoming digitalisation of the national telephone infrastructure within the next 18-months. This includes updating Careline units and equipment to be digitally compatible.
Once these changes take place, we’ll make sure to continue supporting our customers by replacing units in their homes, working with telecom providers and other partners, and keeping people informed of the changes.
You can call us 24 hours a day, 365 days a year on 01204 335733, or email us at careline@boltonathome.org.uk or get more information at www.boltonathome.org.uk/careline.
You can watch a short film featuring Natalie from our Careline service below. Natalie explains how our Careline Telecare devices – such as epilepsy sensors, medication dispensers, fall detectors, and more – can boost confidence and promote independence at home.