Contents

Introduction

Welcome from CEO, Noel, and Board Chair, Ian

Welcome from Chair of Operations Committee and Chair of Scrutiny Group

How we spent money

Value for money

Repairing, maintaining and improving homes

Safety in your home

A greener Bolton

Making empty homes available

Making homes more accessible

Careline

Helping people pay their rent

Providing new homes

Addressing homelessness

Helping people into work

Supporting people with money worries

Safeguarding and dealing with domestic abuse

Tackling antisocial behaviour

Investing in communities

Starts with you

Our structure

Residents Voice – Be involved

Tenant satisfaction

Learning from complaints

Striving to ensure equality

Four Million Homes