ContentsIntroduction Welcome from CEO, Noel, and Board Chair, IanWelcome from Chair of Operations Committee and Chair of Scrutiny GroupHow we spent moneyValue for moneyRepairing, maintaining and improving homesSafety in your homeA greener BoltonMaking empty homes availableMaking homes more accessibleCarelineHelping people pay their rentProviding new homesAddressing homelessnessHelping people into workSupporting people with money worriesSafeguarding and dealing with domestic abuseTackling antisocial behaviourInvesting in communitiesStarts with youOur structureResidents Voice – Be involvedTenant satisfaction Learning from complaintsStriving to ensure equalityFour Million Homes