Helping people pay their rent and sustain their tenancy
With the cost of living impacting on everyone’s financial circumstances, we’ve continued to help, support, and reassure those struggling to pay their rent.
We’ve helped people find ways to save, apply for income they might be missing out on, and make affordable rent agreements so tenancies are sustained.
We helped many people to put money back in their pocket through our money advice and employment support services.
Our commitment to you
The next 12 months will continue to be challenging with cost-of-living pressures, uncertainty around energy costs, and more people moving to Universal Credit in 2024. We will continue to support our tenants and work with colleagues and partners to ensure tenancies are sustained.
98.8% rent collected.
Saving our customers money – Janet’s story
Janet is a single mother of two young adult children with health issues. Working irregular hours affected her Universal Credit claim and neither of her sons had any income or benefits. Her debt was increasing and becoming unmanageable. Our Money Advice Team helped Janet enter a breathing space scheme and to claim benefits for herself and her two sons. We offered advice to address debts with council tax and utility bills. Janet now has regular monthly rent payments paid via direct debit, is continuing to work with our team, and has avoided court action.
What to do if you’re struggling to pay your rent
If you’re struggling to pay your rent, please contact us. We’ll do what we can to help.
Phone: 01204 328000, 8am to 5.30pm, Monday to Friday.
Live chat: via our website, 8am to 5.30pm, Monday to Friday.
Direct message us on Facebook.
Email: income.management@boltonathome.org.uk
More information here: www.boltonathome.org.uk/money-advice-team
If you’re currently out of work and would appreciate some employment support, see how we could help here: www.boltonathome.org.uk/getting-into-work