Keeping people safe with Careline
Keeping people safe with Careline
Our Careline service supports around 7,000 people to live independently in their own home through telecare devices, whether they’re a tenant or owner occupier.
The service operates 24-hours-a-day, 365-days-a-year providing a call handling and emergency mobile response service.
How Careline performed
During 2022/23 we answered 226,293 calls from customers. We also attended to 3,039 customers who had a non-injury fall, using specialist lifting equipment to help them off the floor. In many cases, this provided a quicker response than an ambulance and enabled the Ambulance Service to prioritise more urgent calls.
Our current Careline priorities
We work closely with customers and partner agencies to ensure we provide the right telecare equipment and support to meet peoples’ needs, including new technologies that become available.
We’re currently working to manage the digitalisation of the national telephone infrastructure taking place within the next 12 to 18 months and the impact on our service and our customers.
We’ll ensure we continue to support our customers once these changes take place. This includes the recent update of our Careline call handling platform, replacement of units in customers’ homes, and keeping people informed of the changes.
