Every home should be safe, dry, and warm. Damp and mould can affect health and wellbeing, so we’re taking action to respond faster and support you better. We’ve:
- Invested more than £5.9m to fix damp and mould issues.
- Created a dedicated Damp and Mould Team to deal with issues more effectively.
- Provided our staff with specialist training to help identify and resolve problems early.
- Streamlined our repairs processes to speed up our response.
And for more complex cases, our liaison officers are on hand to offer extra support.
Tackling damp and mould
Tackling damp and mould
Every home should be safe, dry, and warm. Damp and mould can affect health and wellbeing, so we’re taking action to respond faster and support you better. We’ve:
- Invested more than £3 million to fix damp and mould issues.
- Created a dedicated Damp and Mould Team to deal with issues more effectively.
- Provided our staff with specialist training to help identify and resolve problems early.
- Streamlined our repairs processes to speed up our response.
And for more complex cases, our liaison officers are on hand to offer extra support.
Awaab’s Law
Awaab’s Law, which comes into effect in October 2025, sets clear legal timeframes for how quickly housing associations like us need to investigate and resolve damp, mould, and other hazards. It reinforces our commitment to safe and healthy living conditions for everyone.
We’ve reviewed our repair response times, improving how we track and manage reports, while making sure you receive clear communication and timely updates.
We want to learn from every case, listen to your feedback, and continue to improve how we respond.
If you’re concerned about damp or mould in your home, please call us on 01204 328000. Our team will ask a few questions to understand what’s happening, so they can arrange the right support and get it sorted quickly.